1. Collection of personal data and purposes of processing
The company FACQ collects and uses personal data it is supplied with for specific purposes only.
In the context of our contractual undertakings, we store details that allow us to communicate with our customers, potential customers who have shown an interest in our products in one of our branches (request for a quotation or information, etc....), suppliers and partners. We use these data to inform you about our products and services.
Via our newsletter subscription and catalogue request forms on our website, personal meetings, or telephone calls with you, you have the option of sharing your details and areas of interest with us.
To improve our services, we hereby inform you that personal data associated with your purchases, your tastes and preferences may be used for analysis purposes.
Lastly, in the context of the bathroom planner on our website, you will need to provide us with personal data for the configuration software and to allow you to save your projects and find them again during a subsequent session. Subject to your consent, we may use these personal data to send you our newsletter and any other information about our products and services.
2. Retention of personal data
Your personal data are logged and processed with the utmost care to ensure their accuracy and to allow us to update them.
The necessary control mechanisms, manual and automated, guarantee the quality of the data. Insofar as possible, personal data are stored and processed in-house.
3. Newsletter subscriptions
If you agree to subscribe to the FACQ newsletter, we will send you information about our products and services by email.
You are also free to unsubscribe at any time by clicking the “unsubscribe” link in the newsletter.
4. Data protection rights
The data controller undertakes to respect the confidentiality of your personal data and to guarantee you the exercise of the rights you are vested with, i.e., a right to information, a right of access, rectification, and erasure. He also undertakes to respect the right you have to ask that the processing of your data is restricted as set out by law, the right you have to object to the processing of your data, the right to data portability, the right to revoke your consent at any time and the right to lodge a complaint with a supervisory authority.
Please send any questions you may have in relation to the processing of your personal data or any reasoned requests for rectification, completion, or erasure to the following email address: privacy@FACQ.be or by post to: FACQ S.A., Privacy Dept, rue du Couloir 20, 1000 Brussels.
5. Other probable uses of your personal data
We may have to share your personal data with third parties who provide us with support services like financial institutions, suppliers of technological and logistics services to enable us to offer you the best possible terms and warranties in the context of our business.
Please also note that we will have to access your historical personal data to provide you with an optimum service.
These personal data are only transmitted to external parties in the context of their clearly defined contractual mandate, fulfilled under our responsibility (for instance the processing of visits to our website). The aforementioned personal data are never transmitted to countries outside the EU.
6. Cookie-related information
Afin de faciliter la navigation et dans un souci constant d'optimalisation de notre site, nous utilisons des cookies sur notre site internet.
What is a cookie and what is it used for?
A cookie is a tiny text file a website places in a specific location on the hard disk of your device (computer, tablet…) any time you visit that website, subject to your consent. It is transmitted to your web browser by the website server. Each cookie has an anonymous identifier. A cookie file ensures that its publisher is able to recognise the computer the file is placed on throughout the cookie’s lifetime. Cookies are unable to identify the natural persons operating a device. When you visit www.facq.be, we can install various types of cookies on your device: functional cookies, performance cookies, analytical cookies and social network cookies, provided you give us your consent.
Types of cookies
Functional cookies ensure that a website works properly while you visit it. We inter alia use them to identify your language preference and your computer’s operating system. If you wish to visit our website, you will have to accept those cookies. If you do not, we cannot guarantee you that our website will function as it should.
Performance and analytical cookies
This website uses Google Analytics, a Google Inc. ("Google") website analysis tool.
Social media cookies
The so-called “social media cookies”, such as the “like” or “share” buttons, are linked to services provided by third parties. They are used to offer you a number of services or to remember how you prefer to share information via the social media. You can recognise the social media that use this button via that button, even if you do not use the button while you visit our website. Via this type of button, the social network in question is able to understand your browsing behaviour simply because your account with that particular social network was open on your computer while you were visiting our website.
You are free to accept or refuse these cookies. Please bear in mind however that, if you do refuse these cookies, you may not have access to some of the functionalities you use to share or exchange information (via our website) with.
How to manage your cookies on www.facq.be?
Via your web browser settings:
Your cookie management and the choices you have vary from browser to browser. For further details, please check your browser’s help menu. The help menu will also tell you how you can tailor cookie settings to your preferences. Below, we give you a link to a number of web pages via which you can set your preferences in your own browser:
Once you have saved your settings, we will only place those cookies on your computer you chose to accept. All the cookies that were placed on your computer before you changed your settings will remain on your computer, but you can delete them.
Sharing your computer with others
If your device is used by several persons or if you work with different web browsers, we cannot guarantee you that the services and ads on your computer will be tailored to your usage or to that of other users. If you are happy for others to share your computer, it is on your responsibility whether you share your browser settings with others or not.