Privacy policy

This privacy policy sets out the conditions under which FACQ S.A., whose registered office is located at 20 Rue du Couloir, 1000 Brussels - Phone 02/719.85.11 - Company number BE 0416.587.977, manages the personal data that you provide to us when using the website ๐ฐ๐ฐ๐ฐ.๐Ÿ๐š๐œ๐ช.๐›๐ž or any of its other communication platforms. In order to provide optimum service, it is essential that FACQ save and use personal information that allows us to identify you, such as your first and last name, e-mail address, billing or delivery address, telephone number, type of device and IP address. The storage and use of this personal data is subject to this privacy policy, which is applicable at all times. It goes without saying that we want to respect your privacy as much as possible. We aim to comply strictly with the new European privacy legislation, the GDPR (General Data Protection Regulation). This regulation came into force on 25 May 2018.

1. Collection of personal data and purposes of processing

The company FACQ collects and uses personal data it is supplied with for specific purposes only.

In the context of our contractual undertakings, we store details that allow us to communicate with our customers, potential customers who have shown an interest in our products in one of our branches (request for a quotation or information, etc....), suppliers and partners. We use these data to inform you about our products and services.

Via our newsletter subscription and catalogue request forms on our website, personal meetings, or telephone calls with you, you have the option of sharing your details and areas of interest with us.

To improve our services, we hereby inform you that personal data associated with your purchases, your tastes and preferences may be used for analysis purposes.

Lastly, in the context of the bathroom planner on our website, you will need to provide us with personal data for the configuration software and to allow you to save your projects and find them again during a subsequent session. Subject to your consent, we may use these personal data to send you our newsletter and any other information about our products and services.

2. Retention of personal data


Your personal data are logged and processed with the utmost care to ensure their accuracy and to allow us to update them.

The necessary control mechanisms, manual and automated, guarantee the quality of the data. Insofar as possible, personal data are stored and processed in-house.

3. Newsletter subscriptions


If you agree to subscribe to the FACQ newsletter, we will send you information about our products and services by email.

You are also free to unsubscribe at any time by clicking the โ€œunsubscribeโ€ link in the newsletter.

4. Data protection rights


The data controller undertakes to respect the confidentiality of your personal data and to guarantee you the exercise of the rights you are vested with, i.e., a right to information, a right of access, rectification, and erasure. He also undertakes to respect the right you have to ask that the processing of your data is restricted as set out by law, the right you have to object to the processing of your data, the right to data portability, the right to revoke your consent at any time and the right to lodge a complaint with a supervisory authority.

Please send any questions you may have in relation to the processing of your personal data or any reasoned requests for rectification, completion, or erasure to the following email address: or by post to: FACQ S.A., Privacy Dept, rue du Couloir 20, 1000 Brussels.

5. Other probable uses of your personal data


We may have to share your personal data with third parties who provide us with support services like financial institutions, suppliers of technological and logistics services to enable us to offer you the best possible terms and warranties in the context of our business.

Please also note that we will have to access your historical personal data to provide you with an optimum service.

These personal data are only transmitted to external parties in the context of their clearly defined contractual mandate, fulfilled under our responsibility (for instance the processing of visits to our website). The aforementioned personal data are never transmitted to countries outside the EU.

6. Cookie-related information


Afin de faciliter la navigation et dans un souci constant d'optimalisation de notre site, nous utilisons des cookies sur notre site internet.

What is a cookie and what is it used for?

A cookie is a tiny text file a website places in a specific location on the hard disk of your device (computer, tabletโ€ฆ) any time you visit that website, subject to your consent. It is transmitted to your web browser by the website server. Each cookie has an anonymous identifier. A cookie file ensures that its publisher is able to recognise the computer the file is placed on throughout the cookieโ€™s lifetime. Cookies are unable to identify the natural persons operating a device. When you visit, we can install various types of cookies on your device: functional cookies, performance cookies, analytical cookies and social network cookies, provided you give us your consent.

Types of cookies

Functional cookies

Functional cookies ensure that a website works properly while you visit it. We inter alia use them to identify your language preference and your computerโ€™s operating system. If you wish to visit our website, you will have to accept those cookies. If you do not, we cannot guarantee you that our website will function as it should.

Performance and analytical cookies

This website uses Google Analytics, a Google Inc. ("Google") website analysis tool.

Google Analytics uses cookies to analyse the browsing behaviour of website visitors. Google transmits and stores the information the cookies collect about your visit to our website (including your IP address) to/on servers located in the United States. We collect that information to assess your use of our website, to compile reports on the activity on our website and to offer you other services on our website and via the Internet. Please see for more information about Google Analytics.

We use cookies to compile statistics about the number of visitors to our website, to understand what pages are of interest to you and to enhance the use of our site. Thanks to that information we are able to measure the impact of our advertising campaigns and to show you ads likely to be of interest to you.

Social media cookies

The so-called โ€œsocial media cookiesโ€, such as the โ€œlikeโ€ or โ€œshareโ€ buttons, are linked to services provided by third parties. They are used to offer you a number of services or to remember how you prefer to share information via the social media. You can recognise the social media that use this button via that button, even if you do not use the button while you visit our website. Via this type of button, the social network in question is able to understand your browsing behaviour simply because your account with that particular social network was open on your computer while you were visiting our website.

We have no control over the manner in which social networks collect information about your browsing behaviour via our website or over the personal data they store. To find out what the social networks do with the information they collect via this type of buttons - inter alia in terms of advertising - we refer you to the privacy policy of the social networks in question. Via their privacy policy you can also change the settings of your account with the various social networks.

We use cookies to establish a link with social networks such as Facebook, Google+, Pinterest, YouTube, and LinkedIn.

You are free to accept or refuse these cookies. Please bear in mind however that, if you do refuse these cookies, you may not have access to some of the functionalities you use to share or exchange information (via our website) with.

How to manage your cookies on

Via your web browser settings:

You can configure your web browser in such a way that cookies are either stored or refused on your computer. You can refuse cookies systematically or by publisher. You can also configure your web browser in such a way that the publisher of a cookie must ask you for your consent each time a cookie is about to be placed on your computer.

Your cookie management and the choices you have vary from browser to browser. For further details, please check your browserโ€™s help menu. The help menu will also tell you how you can tailor cookie settings to your preferences. Below, we give you a link to a number of web pages via which you can set your preferences in your own browser:

Once you have saved your settings, we will only place those cookies on your computer you chose to accept. All the cookies that were placed on your computer before you changed your settings will remain on your computer, but you can delete them.

Please note that we use cookies to remember your various preferences. This means that, if you delete all your cookies, you will for instance have to save your language preference and other settings again.

Sharing your computer with others

If your device is used by several persons or if you work with different web browsers, we cannot guarantee you that the services and ads on your computer will be tailored to your usage or to that of other users. If you are happy for others to share your computer, it is on your responsibility whether you share your browser settings with others or not.